Dear Free Spirit,

At FREE PEOPLE Shop, we want your boho-chic journey to be as effortless as the breeze through a desert canyon. Whether your globally inspired pieces are traveling to you or need to find a new adventure, we’re here to guide the way.

Shipping Information

We ship our wanderlust collections worldwide (excluding some Asian and remote regions) using these caravan routes:

Standard Shipping

  • Carriers: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 days after dispatch

Free Shipping

  • Carrier: EMS
  • Minimum Order: $50+
  • Delivery Time: 15-25 days after dispatch

Note: All orders take 1-2 business days to process before beginning their journey to you.

Our Return Promise

We accept returns and exchanges within 15 days of when your order arrives at your doorstep. To maintain the magic of our pieces for their next adventure:

  • Items must be unworn, unwashed, and in original condition
  • All tags must still be attached
  • Original packaging is preferred

How to Return Your Items

Step 1: Initiate Your Return

Send a message to our care team at [email protected] with:

Subject: Return Request for Order #[Your Order Number]

Dear FREE PEOPLE Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • [Item Name] in [Size/Color]
  • [Item Name] in [Size/Color]

Reason for return: [Please specify]

I would prefer: [Refund/Exchange for (specify item if exchanging)]

My shipping address is:
[Your Full Name]
[Your Address]
[City, State/Province, Postal Code]
[Country]

Please let me know next steps.

With love,
[Your Name]

Step 2: Package Your Items

Gently wrap your items in their original packaging if possible. Include a copy of your order confirmation or packing slip – think of it as a treasure map for your return.

Step 3: Ship Your Return

We recommend using a trackable shipping service to ensure your package doesn’t lose its way. Send your return to:

FREE PEOPLE Shop Returns
4286 Terra Cotta Street
Brainerd, US 56401

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Information

For exchanges, simply indicate your preferred replacement item in your return request. We’ll send your new treasure once we receive your return.

Non-Returnable Items

To maintain our gypsy standards of hygiene and care, we cannot accept returns on:

  • Bikinis & Swimwear (if hygiene seals are removed)
  • Hair Accessories that have been worn
  • Personal Accessories that show signs of wear

International Returns

For our global tribe (excluding some Asian and remote regions):

  • You are responsible for return shipping costs
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions about your return? Our care team is always here to help at [email protected].

With love and adventure,
The FREE PEOPLE Shop Team