Welcome, free spirit! We’ve gathered answers to your most common questions about our boho-chic collections, worldwide delivery, and effortless returns. Can’t find what you need? Email our care team at [email protected].

About FREE PEOPLE Shop

Who is FREE PEOPLE Shop for?

We cater to the adventurous, free-spirited woman who loves effortless boho-chic style. Whether you’re packing for a beach getaway, festival season, or just expressing your everyday creativity, our collections of straw bags, versatile separates, and statement accessories are designed to travel as freely as your spirit.

What makes your products special?

Every piece is curated for mix-and-match versatility and crafted with care. From our signature straw bags that age beautifully to swimwear designed for layering, we focus on timeless pieces that become wardrobe staples. Our packaging is eco-conscious too – because style shouldn’t cost the earth.

Shipping & Delivery

Where do you ship?

We offer seamless global delivery (excluding some Asian and remote regions) from our boutique in Brainerd, Minnesota. All orders are processed within 1-2 business days with two shipping options tailored to your timeline.

What are my shipping options?

Choose what suits your free-spirited rhythm:
✈ Express Shipping ($12.95): Via DHL/FedEx in 10-15 business days with full tracking
🌎 Free Standard Shipping: For orders $50+ via EMS in 15-25 business days

Are there any import fees?

No surprises! All potential import duties are calculated at checkout based on your destination. We include customs-friendly documentation with every international shipment.

Returns & Exchanges

What’s your return policy?

We offer hassle-free returns within 15 days of delivery. Simply email [email protected] to initiate your return. Style Tip: Many pieces (like our versatile separates) grow on you – they’re designed for creative styling!

The bikini doesn’t fit – can I exchange?

Absolutely! Email our care team within 15 days of receipt. We recommend checking our sizing charts before reordering – many swim styles are designed for a relaxed, boho fit.

Payments & Account

What payment methods do you accept?

We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed – your boho treasures should be your only worry!

Can I track my order?

Yes! Express orders include detailed tracking via DHL/FedEx. For EMS shipments, we’ll email tracking details once your package begins its journey to your doorstep.

Style & Community

How should I style my pieces?

Our collections are designed for creative layering – pair a crochet bikini with high-waisted separates, or add hair accessories to transform a look. Share your creations with #FPShopStyle!

Where can I see real customer styles?

Follow #FPShopStyle across social media to see how our global community from Brainerd to Barcelona styles our pieces. Your unique look inspires us!

With love and adventure,
The FREE PEOPLE Shop Team
4286 Terra Cotta Street, Brainerd, US 56401